This is not our favorite topic to bring up, but sometimes we just have to. With our new Montrose location, it seems that this is a good time to re-visit this issue.
The Massage Store has a 24 hour cancellation policy. When you book your appointment, we are reserving a specific amount of time just for you. Due to the amount of work it requires and the actual time it takes, massage therapists generally only see 3-5 clients in a day. The therapists work based on pre-scheduled appointments, and not walk-in business. They are also not like doctors or chiropractors who may see 40-50 patients in a day.
When a client no-shows or cancels their appointment with little notice, we are usually unable to re-book that time, leaving the therapist with an empty time slot and without any pay.
We understand there are times when something comes up unexpectedly, and a short notice cancellation may be unavoidable. But just as you are busy and your time is valuable, the same is true of our therapists.
Our cancellation policy is this - If you must cancel or reschedule your appointment, you must call 24 hours prior to the appointment time. Failure to do so, or failing to show for your appointment, will result in the full appointment being billed to the client.
We try to call and confirm appointments 1 day prior, but that is not always possible. Ultimately, it is the client's responsibility to call ahead and make any necessary changes to their appointment time. If we don't hear from you, we will expect you at the scheduled time.
If you have any questions, please feel free to contact us!
The Massage Store
The Massage Store has a 24 hour cancellation policy. When you book your appointment, we are reserving a specific amount of time just for you. Due to the amount of work it requires and the actual time it takes, massage therapists generally only see 3-5 clients in a day. The therapists work based on pre-scheduled appointments, and not walk-in business. They are also not like doctors or chiropractors who may see 40-50 patients in a day.
When a client no-shows or cancels their appointment with little notice, we are usually unable to re-book that time, leaving the therapist with an empty time slot and without any pay.
We understand there are times when something comes up unexpectedly, and a short notice cancellation may be unavoidable. But just as you are busy and your time is valuable, the same is true of our therapists.
Our cancellation policy is this - If you must cancel or reschedule your appointment, you must call 24 hours prior to the appointment time. Failure to do so, or failing to show for your appointment, will result in the full appointment being billed to the client.
We try to call and confirm appointments 1 day prior, but that is not always possible. Ultimately, it is the client's responsibility to call ahead and make any necessary changes to their appointment time. If we don't hear from you, we will expect you at the scheduled time.
If you have any questions, please feel free to contact us!
The Massage Store
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