Cancellation Policy

This is not our favorite topic to bring up, but sometimes we just have to.

When you book your appointment, we are reserving a specific amount of time with a specific therapist just for you. Due to the amount of work it requires and the actual time it takes, massage therapists generally only see 3-5 clients in a day. The therapists work based on pre-scheduled appointments, and not walk-in business. They are also not like doctors or chiropractors who may see 40-50 patients in a day.

When a client no-shows or cancels their appointment with little notice, we are usually unable to re-book that time, leaving the therapist with an empty time slot and without any pay. And that is significant when they only see 3-5 clients/day.

We understand there are times when something comes up unexpectedly, and a short notice cancellation may be unavoidable. But just as you are busy and your time is valuable, the same is true of our therapists.

Our cancellation policy is this - If you need to cancel or reschedule your appointment, you must call 24 hours prior to the appointment time and we will be happy to make any changes you need. Failure to do so, or failing to show for your appointment, will result in the full appointment being billed to the client.

The best way to be reminded of your appointment is to sign up for our automatic e-mail or text message notification system. When you book, change or cancel an appointment, it will send you a confirmation immediately. Then, 24 hours before your appointment, it sends out a reminder to you. The people that utilize this feature rarely no-show or cancel last minute and find it very helpful.

Ultimately, it is the client's responsibility to call ahead and make any necessary changes to their appointment time. If we don't hear from you, we will expect you at the scheduled time.

If you have any questions, please feel free to contact us! If you would like to sign up for our email/text notification feature, please e-mail us! Make sure to include your preferred e-mail address or wireless number & wireless carrier's name.

The Massage Store

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Father's Day is coming!

Father's Day is less than 2 weeks away.

When it comes to people buying loved ones massage gift certificates for holidays, Valentine's Day, Christmas and Mother's Day are the most popular - mostly from men buying their wives or mothers gifts. However, Father's Day is also gaining in popularity.

We find that when people give massage as a gift, they are usually doing it to provide a gift of relaxation, luxury, pampering, etc. However, most of our clients come to us out of necessity and prevention, instead of luxury. By this, I mean most of our clients come in because they have injuries, chronic pain, or are use massage as a preventative health measure against injury and illness.

Many people don't think of massage as a gift for a man - however, men make up about 40% of our clients. Most of them suffer from low back and/or neck/shoulder pain, often caused by work and stress. Men also generally don't come in as often as women, because they don't take the time for themselves.

But whether the man in your life works in an office or as a truck driver or on the oil rigs, regular massage can be very beneficial for him and helping him address body aches/pains and stress.

So, for this Father's Day, give the gift of massage! We have put together a couple special packages just for the guys to encourage them to come in regularly! Visit our website to find out more! You can buy gift certificates online or in our store!

We look forward to seeing you!